Serve as the touch point for in-depth technical and product-based questions, and escalations from our global Customer Support teams. It is a key part of our approach to innovation and paramount to our success, and so the ability to adapt and embrace Netflix culture will be critical in determining success in this role.Īs a Technical Research Specialist, you will: It determines who we hire, how we work together, and how we make decisions. In addition to this, the Netflix culture permeates our work environment. You will thrive in an innovative culture where autonomy is necessary, evolution is inevitable, and strong communication is paramount. Given the broad scope of responsibilities and investigative nature of the role, we are looking for someone that is research-focused, enjoys solving puzzles, and uses great judgment in pursuing the right course of action without relying heavily on set policies as a guide. In addition to the technical requirements, great interpersonal skills with our customers, partners, and global peers are critical components of success in this role. You will be focused on research and prioritization, rather than solutions. The results of their investigations are delivered to Netflix product engineering teams and are a critical link in maintaining Netflix service reliability for our global subscriber base.Īs a Technical Research Specialist, you'll rely on your strong Netflix product knowledge, curiosity, and great judgement to identify and drive improvements in the Netflix product and Customer Support platform through the investigation of escalations. The global Technical Research team is a frontline research group responsible for investigating, troubleshooting, and documenting escalated issue reports. Netflix is the leading online video subscription service, reaching millions of households around the world, and the Netflix customer service network receives hundreds of thousands of questions and issues reports from subscribers every day.
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